GENERAL CONDITIONS

This contract is a distance contract pursuant to articles 49 and following of Legislative Decree 6 September 2005 n.206 (consumption code).

The object of the contract is the sale of goods between the company
MARTOM COSMETICS SAS
tel. 0383 896085
mail: info@martom.it- pec: infomartom@legalmail.it
Registered office: Via dei Belcredi snc TORRICELLA VERZATE (PV)
P.IVA IT02207740180 – No. of companies register PV- 254423

and the consumer (the customer).

IThe contract is concluded directly through the acceptance by a purchase proposal issued by the Customer by telephone or via the Internet following the invitation to offer content on the martom.it site

RIGHT OF WITHDRAWAL

The company MARTOM COSMETICS SAS guarantees the right of withdrawal for any reason from the purchase contract. To exercise this right you must send a registered letter with return receipt (and preferably also an email to info@martom.it) specifying the order number and which products are subject to return. All within 14 days of receiving the goods.

The right of withdrawal is subject to the following conditions: 

1) the purchased good must be returned unused and undamaged, in its original packaging complete in all its parts (including the packaging and documentation and accessory equipment), avoiding to place labels or adhesive tapes on the original product packaging;

2) the shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer. We are not liable in any way for damage or theft / loss of goods returned by uninsured or untracked shipments (eg, priority mail);

3) in case of damage to the goods during transport, we will promptly notify the customer of what happened (within 5 working days from receipt of the goods) to allow him to file a complaint against the courier chosen by him and obtain a refund of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

4) if instead the return will be returned intact in all the points mentioned above, we will refund the cost of the goods only (not the shipping costs) by bank transfer 10 days after receipt.

PRODUCT WARRANTY

1) All products marketed by MARTOM COSMETICS SAS are covered by the conventional 24-month warranty for lack of conformity, pursuant to Legislative Decree n. 24/02. To use the warranty, the Customer must keep the invoice (or DDT) he will receive along with the purchased goods. 

2) The 24-month warranty pursuant to Legislative Decree n. 24/02 applies to products that present a lack of conformity, provided that it is used correctly, in accordance with its intended use and as provided in the attached documentation. This guarantee, in compliance with Legislative Decree N. 24/92, is reserved only for the private consumer (a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating in the order form a reference to a VAT number). In the event of a lack of conformity, Martom Cosmetics sas will, at no cost to the Customer, restore product conformity by replacing or reducing the price, until the contract is terminated. If it does not result in a lack of conformity, pursuant to Legislative Decree n. 24/02, the Customer will be charged for any verification costs, as well as transportation costs if incurred by Martom Cosmetics sas.

3) In the event that, for any reason, Martom Cosmetics sas was unable to replace a product under warranty (restored or replaced), it may proceed, subject to the Customer’s consent, to replace the product itself (if still on the price list) or with another of equal characteristics and value or, finally, the issue of a discount voucher of the same amount that can be spent on another product valid for 6 months from the time of issue.

4) No damage can be requested to Martom Cosmetics sas. for any delays in the replacement of products under warranty.

5) In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts; to limit damage to the original packaging, it is recommended, when possible, to insert it in a second box; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided.

SHIPMENTS

The cost of shipping is € 7.00 for Sicily, Sardinia and smaller islands for orders under € 50.00
The cost of shipping in: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary is € 20.00; free for orders over € 100.00. Delivery takes place on average within 7/8 working days to be calculated from the moment the package leaves the warehouse.
Shipments are free in Italy for orders over € 50.00 and delivery takes place on average within 2/3 working days, to be calculated from the moment the package leaves the warehouse.
The products will in any case be delivered within 30 days according to the terms of the law.
The products are delivered by TNT courier from Monday to Friday during office hours. Shipments and deliveries are not made on Saturday, Sunday and holidays.

Informazioni relative all’esercizio del diritto di recesso

A. Istruzioni tipo sul recesso

ai sensi dell’art. 49, comma 4, –

Diritto di recesso

Lei ha il diritto di recedere dal contratto, senza indicarne le ragioni, entro 14 giorni.
Il periodo di recesso scade dopo 14 giorni dal giorno in cui Lei o un terzo, diverso dal vettore e da Lei designato, acquisisce il possesso fisico dei beni;
Per esercitare il diritto di recesso, Lei è tenuto a informare MARTOM COSMETICS SAS via dei Belcredi 27050 TORRICELLA VERZATE (PV) della sua decisione di recedere dal presente contratto tramite una dichiarazione esplicita per posta, fax o posta elettronica. A tal fine può utilizzare il modulo tipo di recesso allegato, ma non è obbligatorio [3].
Per rispettare il termine di recesso, è sufficiente che Lei invii la comunicazione relativa all’esercizio del diritto di recesso prima della scadenza del periodo di recesso.

Effetti del recesso

Se Lei recede dal presente contratto, Le saranno rimborsati tutti i pagamenti che ha effettuato a nostro favore, compresi i costi di consegna (ad eccezione dei costi supplementari derivanti dalla Sua eventuale scelta di un tipo di consegna diverso dal tipo meno costoso di consegna standard da noi offerto), senza indebito ritardo e in ogni caso non oltre 14 giorni dal giorno in cui siamo informati della Sua decisione di recedere dal presente contratto. Detti rimborsi saranno effettuati utilizzando lo stesso mezzo di pagamento da Lei usato per la transazione iniziale, salvo che Lei non abbia espressamente convenuto altrimenti; in ogni caso, non dovrà sostenere alcun costo quale conseguenza di tale rimborso. Il rimborso può essere sospeso fino al ricevimento dei beni oppure fino all’avvenuta dimostrazione da parte del consumatore di aver rispedito i beni, se precedente.

: «Lei è responsabile solo della diminuzione del valore dei beni risultante da una manipolazione del bene diversa da quella necessaria per stabilire la natura, le caratteristiche e il funzionamento dei beni.»

B. Modulo di recesso tipo

ai sensi dell’art.49, comma 1, lett. h)
(compilare e restituire il presente modulo solo se si desidera recedere dal contratto)

– Destinatario MARTOM COSMETICS SAS via dei Belcredi 27050 TORRICELLA VERZATE (PV) – PI 02207740180 tel. 0383896085 mail : info@martom.it – pec: infomartom@legalmail.it

– Con la presente io/noi (*) notifichiamo il recesso dal mio/nostro (*) contratto di vendita dei seguenti beni/servizi (*)

– Ordinato il (*)/ricevuto il (*)

– Nome del/dei consumatore(i)

– Indirizzo del/dei consumatore(i)

– Firma del/dei consumatore(i) (solo se il presente modulo è notificato in versione cartacea)

– Data

(*) Cancellare la dicitura inutile.